The Bankers’ Association of Trinidad & Tobago is aware of the reports from customers regarding a recent reversal of transactions on their bank card accounts at select merchants.
BATT would like to assure the public that this is not any type of fraudulent or cyber-crime activity against customers and their banking information remains secure. This reversal arose as a result of a processing issue which would have unfortunately impacted many of the banks.
Our member banks are urgently working to have the matter resolved and legitimate queries are being investigated. Each member bank will address the matter with their impacted customers to have it remediated in the shortest possible time frame.
BATT would like to apologise for any inconvenience caused by this issue. We remain committed to providing a safe and secure banking system for our customers.